Contact us
- Email: [email protected]. Send it from the email on your account so we can find you faster.
- Phone: +1 905 867 9998
- Form: use our contact page.
- Security issues: [email protected]
Signing in
eFone signs you in with your email address and a one-time code. There is no password. If the code doesn't arrive, check your spam folder, wait a minute and request a new one.
If you used the earlier eFone app
Update the app and sign in with the email address on your account. Your phone number, plan and price stay the same. Some features of the earlier app may work differently; we email you about them before your account moves.
Calls, texts and voicemail
Calls and texts use your eFone number over Wi-Fi or mobile data. Voicemail appears in the app with a transcript. If calls don't ring, check that notifications are allowed for eFone in your phone's settings.
Circles and Moments
A Circle is a small private group: people join only when they accept. Each Moment is shared with exactly one Circle, and only that Circle sees it. You can report or block anyone from the app.
911
Register a 911 address for each eFone number: the app shows a to-do in the You tab until you do. eFone 911 has limits that differ from a landline; see section 5 of our Terms.
Billing
Questions about a charge, a refund or your plan: email [email protected] with the email on your account.
Privacy and deleting your account
See our Privacy Policy. To delete your account and data, follow the steps on Delete your account.