eFone Enterprise
A phone system + contact center for larger teams
The edition for teams that live on the phone — departments and advanced routing, call queues and IVR, a full contact center, host the numbers you already own, and dedicated support. One platform, one account, for the whole organization.
Features
Everything a larger team needs on the phone
Departments, advanced routing and a full contact center — the tools the big platforms charge a premium for, on one account.
Departments at scale
Model your org with departments and extensions across multiple sites and teams.
Advanced routing & IVR
Greet and route callers with a multi-level auto-attendant before they ever reach an agent.
Call queues
Hold callers in line with on-hold messaging and distribute them to agents as they free up.
Skills & agent routing
Send each call to the right agent or department based on skills and availability.
Full contact center
A complete contact-center stack — queues, routing, live monitoring and reporting in one place.
Live call monitoring
Supervisors listen in on live calls, whisper-coach agents, and barge in when needed.
Reporting & analytics
Track call volumes, wait times, answer rates and agent activity in real time.
Call recording
Record calls for quality assurance, training and compliance — on demand or always-on.
Host your existing numbers
Bring the numbers you already own — free porting, no need to change what your customers dial.
How it works
From ringing to resolved
Route the call
An auto-attendant or IVR greets the caller and points them to the right department or queue.
Match an agent
Calls are distributed to available agents by skill and availability, with callers held in queue.
Monitor & coach
Supervisors watch live calls, whisper to agents, and step in when needed.
Measure & improve
Reporting and analytics show volumes, wait times and answer rates so you can tune staffing.
Who it's for
Built for the teams who live on the phone
Support teams
Keep wait times down and answer every customer in the right place.
- Queues so no caller is dropped
- Route by issue type or product
- Live monitoring & coaching for new reps
- Recording for quality & training
Sales teams
Connect prospects to the right rep fast and measure what's working.
- Skills-based routing to your best closers
- Reporting on call volume & answer rates
- Auto-attendant to qualify inbound calls
- Recordings to review and improve pitches
Talk to us about eFone Enterprise
Tell us about your team and we'll help you roll it out — departments, routing and a full contact center on one account. Prefer to try it first? Start free, no card needed.