Comprehensive Legal, Privacy & Compliance Policies

Effective Date: July 1, 2024

Last Revised: June 25, 2025

1. Introduction

efone.app ("we", "us", "our") provides a communication plaƞorm for SMS messaging, voice/video calls, and related services. We respect your privacy and explain below how we collect, use, share, and protect your information.

2. Information We Collect

• Personal Data: name, email, phone number, proĮle info, authentication data, billing info.
• Message and Call Data: SMS content, call metadata.
• Technical Data: device info, IP address, logs.
• Usage Analytics: app interaction, usage metrics
• Consent Records: opt-in/out logs, policy acceptance.
• Contact Information:With your permission, we may access and upload your phone’s contact list (names and numbers) to our servers to help connect you with your contacts already using efone.app.

3. How We Use Information

To provide services, verify identity, their support, comply with legal obligations, prevent abuse, analyze performance, and improve user experience.

4. Legal Basis

Consent, contract performance, legal obligations, legiƟmate interest.

5. Sharing

We do not sell personal data. Data may be shared with:

• Service providers (e.g., SMS carriers, cloud hosts)
• Legal authorities when required
• Akliates and processors under confidentiality
• AI and third-party APIs (e.g., for analytics or content processing) which may be used in the future

6. User Content

We do not monitor message/call content unless legally required or abuse is reported.

7. Cookie Policy

We may use cookies and web tracking tools for analytics and personalization. Users may adjust their cookie preferences through their browser or device settings.

8. Data Breach Response

In case of a data breach, we follow standard notification protocols under GDPR and CCPA, informing affected users and regulators as required.

9. Your Rights

Access, update, export, delete, or restrict your personal data. Revoke consent at any time.

Email: contact@efone.app

10. Security

We use encryption, access controls, rate limits, and abuse monitoring systems. End-to-end encryption may be implemented in future updates.

11: Data Retention

Data is retained only as long as necessary for service delivery, fraud prevention, and legal obligations. RetenƟon periods may vary by data type.

12. Children

Service not intended for users under 13. We do not knowingly collect data from children.

13. Third Parties

We are not responsible for the privacy pracƟces of third-party apps or websites linked through our service.

14. Changes

Material changes will be communicated in-app or by email. ConƟnued use constitutes acceptance.

15. Contact

Email: contact@efone.app

Data Protection Officer: dpo@efone.app

Address: