Call forwarding and routing

Call Forwarding & Routing allows you to automatically redirect incoming calls to another phone number or device based on rules you set, ensuring you never miss important calls.

When someone calls your eFone number, the app follows your forwarding settings and redirects the call to the destination number you've chosen.

Call Forwarding sends all or selected calls to another number, while Call Routing lets you define how calls should be handled based on specific conditions, such as when you're busy, unavailable, or don't answer.

You can use it while traveling, working remotely, during business hours, or anytime you want your calls to reach another phone or team member.

Yes. You can configure forwarding rules such as Always Forward, When Busy, When Unanswered, or When Unavailable, depending on your preferences.

Yes, provided the destination is supported by your eFone plan and applicable call charges may apply.

Yes. You can forward incoming calls to another eFone number or a supported external phone number.

No. From the caller's perspective, the call connects normally. The forwarding process happens automatically in the background.

Yes. You can update, enable, or disable your Call Forwarding & Routing settings at any time through the eFone app.

Yes. Depending on your forwarding configuration, eFone can still notify you of missed calls so you can stay informed.

Yes. Since eFone is a cloud-based VoIP service, an active internet connection is required to manage and process your forwarding and routing settings.

Absolutely. Whether you're using another phone, traveling, or simply don't want to miss important calls, Call Forwarding & Routing gives you the flexibility to stay reachable wherever you are.